FAQ’s
Q: In what areas are your services available?
A: Our agency is expanding rapidly, and we are opening locations throughout the United States in the near future, right now we are currently servicing Philadelphia County, Delaware County and Montgomery County. Click this page to see our current service locations.
Q: Who needs in-home care?
A: People who need additional help with their daily living activities and want to stay at home rather than be institutionalized or live with relatives. In other cases, it could be people whose family caregiver needs a respite or time off from their care giving responsibilities.
Q: How much does the service cost?
A: We bill on an hourly basis most of the time. The hours required to properly care for your loved one will be determined on the initial assessment interview and reviewed on an ongoing basis. Please contact us or see our service rates to learn more about our pricing.
Q: Is there an extra fee for caregiving services on a national holiday?
A: The holiday rate is time and a half. The national holidays include: New Year’s Day, Martin Luther King Day, Easter, Memorial Day, President’s Day, July 4th, Labor Day, Thanksgiving and X-mas Day.
Q: Are your services covered by Medicare?
A: Unfortunately not. Medicare only covers acute skilled care, usually after a hospital stay. We can work in conjunction with your Medicare provider to ensure your loved one is receiving the appropriate amount of care.
Q: How does in-home care cost compare to assisted-living or nursing homes?
A: Most of the time, our services will cost less than those of assisted-living facilities or nursing homes. We can tailor a schedule specifically to meet the needs of our clients – so you are only paying for what you need.
Q: Do you provide care in facilities also?
A: Yes. We can provide our caregivers to attend to your loved-one in hospitals, assisted living facilities, nursing homes, long-term rehabilitation facilities and other places.
Q: Is your agency licensed?
A: Each one of our locations operates under the requirements of the law and is appropriately licensed based on local regulations.
Q: How do you select your caregivers?
A: All of our caregivers are carefully interviewed and screened prior to becoming employees of Advanced Elderly Services. Please see our Caregiver page for more detailed information.
Q: How long does it take to get a caregiver?
A: That depends on your schedule. We will meet with you for an initial interview to assess your needs. After we fully understand what you are looking for, we can place a caregiver within a very short period of time. We are continuously interviewing, qualifying, and training caregivers to be sure we can meet your particular needs.
Q: What if my caregiver is sick or goes on vacation?
A: We have a continuous supply of excellent, caring caregivers that are ready on a moment’s notice in case of sickness or emergency. We certainly receive advanced notice of any vacation requests, so that is not usually an issue.
Q: Can I meet the caregiver in advance?
A: Of course. Part of our service is being able to match the right caregiver with the personality of your loved one. We cover this topic during the initial interview so we can get a head start on selecting the right caregiver. We are very good at building relationships!
Q: Who pays the caregiver and how do they get paid?
A: All of our caregivers are employees of Advanced Elderly Services. We simply invoice you for the services rendered and we take care of paying the caregivers, along with the taxes, insurance, benefits and other administrative requirements.
Q: Why should I use your service instead of someone in the newspaper?
A: There are multiple reasons why selecting Advanced Elderly Services is your most beneficial option:
Our caregivers are our employees – That means they have been carefully screened and are bonded and insured. You don’t have to worry about the quality of the caregiver or about the liability of having someone in your home – we take that responsibility.
We have backup – If the caregiver is sick or has an emergency, we have someone ready to step in his or her place – so you don’t have to!
We have trained professionals on our staff – Besides our caregivers, we have a trained, professional in-house staff to ensure our operations run smoothly and to address any of your concerns while we are caring for your loved one.
We continually monitor the relationship – From the first day of service, we create a detailed “care plan” that our staff uses to ensure we are achieving the care goals specified during the assessment interview. We follow-up with the client and caregiver on a regular basis.
Q: What is “caregiver burnout”?
A: Caregiver burnout is a state of physical, emotional, and mental exhaustion that may be accompanied by a change in attitude – from positive and caring to negative and unconcerned. Burnout can occur when caregivers (usually a family member) don’t get the help they need, or if they try to do more than they are able. Caregivers who are “burned out” may experience fatigue, stress, anxiety, depression and loss of work. We would be more than happy to discuss our caregivers with you as well as the services they provide. Please don’t hesitate to contact us to find out more information.
Q: Where is your office located?
A: We are currently located at 1005 Pontiac Road, Drexel Hill , PA. 19026, in Pilgrims Plaza Delaware County, Suite 188. All visits to our office are by appointment only. Please schedule an appointment with our desk coordinator if you plan an initial visit.
Q: Do I need to sign a contract and/or pay an up-front fee to start care services?
A: We use, and ask you to sign, a pre-printed Home Care Client Service Agreement which defines the details of our caregiver role and responsibilities. We ask for a deposit covering costs of the planned care for the first two week period; that deposit is returned when you end the agreed upon services.
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